We do understand how important it is to have your local service centre that will sort out all the problems for you when something goes wrong.
Our bikes are of the highest quality and every bike is fully checked prior to despatch however we can't exclude in 100% a fault that could appear in the long run, therefore we have a specialised service centre where our technicians are always willing to help you when you need it.
In the unlikely case of event having the technical problem please email us at service@oxygenbicycles.com. This will enable us to deal with your query quickly and efficently.
We will do our best to reply within 1 working day and take the prompt action with your enquiry. At Oxygen we treat your problem as our problem and it's our aim to get you going if something goes wrong.
Warranty on Oxygen Bicycles
Main Frame: 2 years
Hub motor: 1 year
Contoller and charger: 1 year
Battery (batterry leak) 6 months
Other components: 6 months