It must be frustrating when your bike brings you some problems. Unfortunately the minor technical difficulties may occur which very often can be easily resolved by the user itself. Please see the table below which issues youthe user can resolve and those that may need our attention:
| Problem | Possible Cause | Solution |
| Motor not workinng | 1. Battery incorrectly plugged in 2. Connection plug disconnected 3. Brake cut outs ON |
1. Lift the battery up and move down the slots once again to make sure it stays in the slots. 2. Please check the bottom connector is correctly plugged in. If not then re-connect 3. Check that both brake levers have returned to its end position |
| Low speed | Battery running low | Re-charge the battery. When the battery is running low it may affect the speed as the voltage in the battery drops down. As a result of that the bike will be loosing some power |
| Low range | 1. Low temperature
2. Flat tyres
3. Loss of memory by the battery
|
1. The temperature may significantly reduce the range of the bicycle. The range may decrease in the region of 30% while used in the low temperature. 2. Check the tyres pressure, the recommended tyres pressure should be between 45-65 PSI
|
In case the solution to your problem is not given above please contact our service department. We aim at 100% customer satisfaction and will do our best to put you back on the road and help you out as soon as possible. In order to contact service please send email at service@oxygenbicycles.com and describe exactly what is the problem with your bike. The more details you supply to us then more quickly we will be able to help you.